Below you'll find a list of all posts that have been categorized as “For Agencies”
IntroductionWhen the system sends an email out, every now and then, people will respond to it. If you set up an email address in this setting box, it will send the response to this address.SetupTo set up your response address, just head to your agency settings, click on Email settings and it will be the second box down. Toggle the …
IntroductionThere are various areas where you may want to add a new client but this is most commonly done from the ‘Clients’ page or when you’re building a new contract. Either way, when you click ‘Add client’ a slideout will appear.Client detailsPlease remember that the client is the business you are dealing with, not a person within that business- they …
IntorductionTo add a contractor they must first be assigned to a contract as contracts tie together the clients and contractors. You have the option to either add multiple contractors to each contract in cases where you have several staff doing the same job and report to the same person, or you can make a new contract for each contractor you …
IntroductionYou may find that on occasion, you want to delete a timesheet. This should really only be done if mistakes have been made by both the contractor and client because when you do this, it removes the timesheet along with its audit trail by you (the agency admin), the contractor and the client. If you are still happy to delete …
Status types and their meaningsYou may notice that there are some timesheets in a ‘Pending’ status and wonder what this means. First, let’s take a quick look at the 3 possible statuses that you’ll see on your Timesheet summary page which are: Pending Accepted Rejected Pending This is shown when the contractor has submitted their timesheet but it has not …
If you want contractors to explicitly enter their hours, this post shows you how to change defaults for timesheet entries from the settings section of your agency administration role. To add or remove defaults from your contractors timesheets, carry out the following: Head over to: Settings > Agency defaults > Timesheets. Go to the block that says ‘Apply the default …
If you would like to change a contractor’s start and/or end dates then you’ll need to do the following: Navigate to the contractor detail page (Contracts page > Contract > Contractor). Click on the pencil/edit icon in the top right of the ‘Details’ box. Change the dates as required. Hit ‘Save’. The details will be updated immediately (with an animated …
Sometimes, you may find that a client or candidate says that they haven’t received notification emails from the system. There can be various reasons for this: The email address was entered incorrectly. If this is the case, let us know and we can change it for you. The receiver’s mail system has rejected the email or dropped it. Whilst this …
If you don’t know how to find the exact colours of your logos and brand colours, there are some neat ways to get them. Option 1. Download a colour picker tool as an extension to your browser and hover over your logo and the colour you’re looking for then head over to the Branding section of the dashboard and put …
This article walks you through how to quickly convert your timesheets from PDF to Word formats.
