Sometimes, you may find that a client or candidate says that they haven't received notification emails from the system. There can be various reasons for this:
- The email address was entered incorrectly. If this is the case, let us know and we can change it for you.
- The receiver's mail system has rejected the email or dropped it. Whilst this is relatively rare, it can happen with .gov.uk email addresses and local authorities / NHS in particular. We work hard to keep our emails as "clean" as possible but sometimes a strict email filter still rejects them. To get this resolved, please ask your client to ask their IT department to add 'firstname.lastname@example.org' to their safe list.
- It has gone to the user's spam folder. Please ask the person to add 'email@example.com' to their safe list.
If you believe that none of the above are applicable, please let us know and we will check that the emails have left the system as expected.